Client Challenge

UNHCR came to us in need of a strategic plan, and needed help to navigate a complex political landscape with solutions that were practical and action-oriented.

Our Solution

Our team worked with the leadership and board to redefine the organization’s mission, vision, and values. Clearly defining those values helped to inform our development of a five-year strategic plan. We achieved this through a cross-functional working group, ensuring the plan represented the full organization: staff, leadership, and board.

Our results

USA for UNHCR’s content strategy was adopted by global UNHCR, and has been commended as a best practice. Our clear focus on strategy kept the organization aligned on goals, and the plan continues to endure in the midst of the COVID-19 pandemic.