Research, Insights, and Strategy

User-Centered Design Research, Analysis and Insights, Data-Driven Strategy and Planning

Our strategy development begins with research - with you, with your team, with your customers and stakeholders. We work together to develop a set of insights from our in-depth research. These insights are the underpinning of effective strategy. It’s rare - dare we say impossible? - that an effective strategy for an entire organization can form from the mind of one person. So our research focuses on understanding your unique challenges and opportunities from a multitude of perspectives. Our planning isn’t complete until we have created a plan for evaluating your work, to help you continue to learn once your work with us is done.

Human Capital Management 

Organizational Design, Diversity, Equity, & Inclusion (DEI)

We know that organizations thrive when they engage and support their employees. In order to ensure that employees stay engaged and aligned with the organization’s goals, we work with our clients to create structures and systems that support collaboration, innovation, and employee development. Principles of diversity, equity, and inclusion guide all of our client work - whether it’s finding ways to leverage diverse voices or helping clients ask critical questions about what they can do to create equity within their organization.  

Change Management

Strategic Communications, Enterprise/Digital Transformation, Business Process Redesign

As leader, you create and steward new directions for your company. But often, leaders are ten steps ahead of employees in understanding the future, and are surprised by resistance to a new direction to work. Our approach to change management helps leaders slow down and articulate and communicate what is changing, why it’s changing, and how it will change. Our goal is to help you deliver real, effective, and sustainable change. So we partner with you to understand your people and what might make them resistant to change. We help our clients craft a clear strategic vision and communication approach to support their teams through shifts big and small. 

Program Planning and Optimization

Program and Project Management, Organization and Process Improvement, Organizational Performance Metrics and Management

When an organization creates a new strategy, real work is required to put the plan into action, and supporting the core of the organization to shift the way it works. Whether a company is undertaking a big, transformational change or just identifying areas that need improvement, North & Main has a strong reputation for supporting leaders in this work. We help leaders dig into what is not working and understanding why, then guide leaders through the implications of changing strategy on programs, projects, and processes.